1. Introduction
Welcome to Kashmir Tour Packages Taxi (“we,” “our,” or “us”). We are a taxi and tour services provider based in Srinagar, Jammu & Kashmir, India. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.kashmirtourpackagestaxi.com or use our services.
By using our website or booking our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Phone number / WhatsApp number
- Email address
- Pickup and drop-off location
- Travel dates and itinerary details
- Number of passengers
b) Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on the website
- Referring website or source
- Device type (mobile, desktop, tablet)
c) Communication Data
- Messages sent via WhatsApp, email, or our contact form
- Booking inquiries and special requests
3. How We Use Your Information
We use the information we collect to:
- Process and confirm taxi/tour bookings
- Send booking confirmations and trip details
- Coordinate with our drivers for your pickup and drop
- Respond to your inquiries and provide customer support
- Send updates, promotions, or offers (only with your consent)
- Improve our website and service quality
- Comply with legal obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following situations:
- With drivers: Your name, phone number, and pickup/drop details are shared with the assigned driver to complete your booking.
- With service partners: Hotels, houseboats, or local tour operators when you book a package that includes such services.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In the event of a merger or acquisition of our business.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic (via Google Analytics or similar tools)
- Improve user experience
You can disable cookies through your browser settings. Note that some features of the website may not function properly without cookies.
6. WhatsApp & Third-Party Platforms
We use WhatsApp for customer communication. When you contact us via WhatsApp (+91 91495 31004), your messages are subject to WhatsApp’s own Privacy Policy. We do not store WhatsApp conversations on our servers beyond what is needed to fulfill your booking.
We may also maintain a presence on Instagram and other social platforms. Any information shared there is governed by the respective platform’s privacy policy.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only as long as necessary to:
- Complete and support your booking
- Comply with legal obligations
- Resolve disputes or enforce agreements
Booking records may be retained for up to 3 years for accounting and legal purposes.
9. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at the details below.
10. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
11. Links to Third-Party Websites
Our website may contain links to third-party websites (such as payment gateways or travel platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Kashmir Tour Packages Taxi 📍 Jamia Masjid Nowhatta, Srinagar, Jammu & Kashmir, India 📞 +91 91495 31004 📧 contact@kashmirtourpackagestaxi.com 🌐 www.kashmirtourpackagestaxi.com